Exchanges & Returns

We want you to love your Deadbroke Denim. If the fit isn’t quite right, we’ve made returns and exchanges as simple, fair, and transparent as possible.

Eligibility: Jeans must be unworn, unwashed, free of stains, odors, or pet hair, and the try-on ribbon must be intact to qualify for return or exchange. Requests must be placed within 14 days of order delivery. Returns are eligible for store credit only.

How It Works :

Submit your request through our Returns & Exchanges Portal and choose either an exchange or a return for store credit

Shipping

  • US Domestic: $8 flat return shipping fee. This helps us share the cost of shipping so we can continue offering easy, accessible exchanges without inflating product prices. A prepaid return label will be provided.
  • International: Customers arrange return shipping and are responsible for all duties, taxes, and fees. Please share your tracking information and follow your country’s Return of Merchandise guidelines (Canadian details below).

After we receive your jeans

  • Exchanges:
    • US: Your replacement pair ships as soon as possible and you’ll receive a confirmation email.
    • International: Outbound shipping will be invoiced. Once paid, your exchange ships. Duties and taxes are the customer’s responsibility.
  • Returns: Store credit is issued and never expires.

Having trouble with the portal?
Please double-check that you’re within 14 days of delivery. If your window is open and you’re still running into issues, email us — we’re always happy to help.


Returning or Exchanging from Canada 🍁

If you are returning a pair of jeans from Canada, there are a few important steps to follow. These steps help ensure that your package is treated as a true return of merchandise and is not charged duties or brokerage fees at the border.

Deadbroke Denim jeans are proudly made entirely in North America and therefore are compliant with USMCA (also known as NAFTA). They should not be subject to any duties when returning or receiving from Canada.

Use Canada Post: Please ship your return through Canada Post. Canada Post hands the package to USPS, which is the most reliable way to bring a package back into the United States without duties. We do not recommend using DHL, UPS, or FedEx for returns unless you are experienced with export paperwork. These carriers often miscode returns and charge unnecessary fees.

How to Prepare Your Return

  1. Use Canada Post.
  2. Select "Return of Merchandise" on the customs form. This tells customs the jeans are returning to the original seller and should not be taxed.
  3. Use this description: Womens denim jeans, return of USA goods.
  4. Declare the original value: 150 USD. Customs requires a value for their records. This will not create duties when the shipment is marked as a return.
  5. Add the HS code: 6204.62. This is the code for denim jeans and helps prevent misclassification.
  6. Choose DDP (Delivered Duty Paid) if the option appears. This helps avoid surprise fees.
  7. Attach all customs forms and keep your tracking number for your records.
  8. Share your tracking number with us so we can watch for your return and process your exchange or store credit as soon as it arrives.
  9. Keep your elbows up 🍁

 

 

 

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