Returns & Exchanges

Returning or exchanging jeans from Canada? We're happy to help!

Canadian customers are responsible for all return and exchange shipping costs, including shipping both ways for exchanges, plus any applicable duties, taxes, and customs fees.

We've put together a few tips to help your jeans cross the border smoothly and avoid unnecessary charges.

How to Ship Your Return

1. Use Canada Post with tracking. We strongly recommend Canada Post over UPS, FedEx, or DHL. Canada Post typically transfers packages to USPS for delivery in the United States, helping avoid brokerage fees sometimes charged by private couriers.
2. Mark the shipment "Return of Merchandise" on your customs declaration, where available. This identifies the jeans as goods being returned to their original seller.
3. Describe the contents: "Women's denim jeans, return to original U.S. seller."
4. Declare the correct merchandise value and include HS code 6204.62 where required.
5. Attach all required customs documents to your package.
6. Keep your tracking number and share it with us so we can identify your return when it arrives.

Duties & Taxes

Deadbroke Denim jeans are USMCA-originating goods and qualify for preferential duty treatment when the applicable requirements are met.

Properly identifying your shipment as returned merchandise can help avoid unnecessary duties. However, USMCA treatment does not automatically eliminate brokerage fees or other customs charges.

Exchanges

If you're exchanging for another size, you'll arrange and pay for shipping your original pair back to us. Once your return is received and approved, we'll invoice you for shipping your replacement pair to Canada.

Your replacement jeans will ship once the invoice is paid.

Returning or exchanging jeans from outside the U.S. or Canada? We're happy to help.

International customers are responsible for arranging and paying for all return and exchange shipping, including shipping both ways for exchanges, plus any applicable duties, taxes, and customs fees.

How to Ship Your Return

1. Choose a tracked shipping service. Postal carriers that transfer packages to USPS in the United States are often a practical option.
2. Mark the shipment as returned merchandise. Where supported, select "Returned Goods" or "Return of Merchandise" on your customs declaration.
3. Describe the contents: "Women's denim jeans returned to original U.S. seller."
4. Declare the correct merchandise value and include HS code 6204.62 where required.
5. Attach all required customs documents to your package.
6. Keep your tracking number and share it with us so we can identify your return when it arrives.

Correctly identifying returned merchandise may help prevent unnecessary duties, but customs treatment is determined by the relevant authorities.

Exchanges

If you're exchanging for another size, you'll arrange and pay for shipping your original pair back to us. Once your return is received and approved, we'll invoice you for shipping your replacement pair.

Your replacement jeans will ship once the invoice is paid. Any applicable duties and taxes remain the customer's responsibility.

All returned jeans are inspected upon receipt. Items that don't meet our return conditions are not eligible for a standard refund or exchange.

If your return is rejected, we'll contact you with the available options:

• Have your jeans shipped back: Pay the actual USPS shipping cost to have them returned to you.
• Accept a partial refund: Where available, we may offer a partial refund based on the condition of the merchandise.

Any partial refund amount will be communicated for your approval before processing. Applicable consumer rights remain unaffected.

Items marked Final Sale cannot be returned or exchanged.

Refunds are issued to the original payment method after your return is received and approved. Please allow approximately 5–10 business days for processing.

Store credit is issued after your return is approved and processed. Store credit never expires.

The $8 domestic return shipping fee is deducted from eligible refunds.

Refunds to the original payment method are available for eligible orders placed on or after June 15, 2026. Earlier orders remain subject to the return conditions in effect at purchase.

First, check that you're within 15 days of delivery and your item was not marked Final Sale. If your return window is still open and you're experiencing issues, email us at customersupport@deadbroke-denim.com .