Exchanges & Returns

[All purchases made on or after November 23rd are eligible for exchange through January 15th to make holiday gifting easier!]

We want you to love your Deadbroke Denim. If your jeans aren't the right fit, we keep exchanges and returns straightforward and transparent.

How It Works :

(Applies to all exchanges, International and Canadian-specific details below)

  1. Start your request through our Returns & Exchanges Portal.
  2. Choose an exchange, or a return for store credit.
  3. Select your outbound shipping method and send your jeans back. (All shipping costs are the responsibility of the customer.)
  4. Once your jeans are processed:
    • Exchanges: you'll receive a small invoice covering the cost of inbound shipping — that's the label that sends your new pair to you.
    • Returns: you'll receive store credit, which never expires.
  5. Get your new pair or store credit. We can't wait for you to have the pair that fits just right. If we can be of any help, please let us know.

Eligibility: Jeans must be unworn, unwashed, free of stains/odors/pet hair, and the try-on ribbon must be intact to qualify for return or exchange.

If you receive an error in the portal, please double-check that you're within the 14-day window from the date your jeans were delivered. If your window is open and you're still having trouble logging in, feel free to email us — we're always happy to help.


Returning or Exchanging from Canada 🍁

If you are returning a pair of jeans from Canada, there are a few important steps to follow. These steps help ensure that your package is treated as a true return of merchandise and is not charged duties or brokerage fees at the border.

Deadbroke Denim jeans are proudly made entirely in North America and therefore are compliant with USMCA (also known as NAFTA). They should not be subject to any duties when returning or receiving from Canada.

Use Canada Post: Please ship your return through Canada Post. Canada Post hands the package to USPS, which is the most reliable way to bring a package back into the United States without duties. We do not recommend using DHL, UPS, or FedEx for returns unless you are experienced with export paperwork. These carriers often miscode returns and charge unnecessary fees.

How to Prepare Your Return

  1. Use Canada Post.
  2. Select "Return of Merchandise" on the customs form. This tells customs the jeans are returning to the original seller and should not be taxed.
  3. Use this description: Womens denim jeans, return of USA goods.
  4. Declare the original value: 150 USD. Customs requires a value for their records. This will not create duties when the shipment is marked as a return.
  5. Add the HS code: 6204.62. This is the code for denim jeans and helps prevent misclassification.
  6. Choose DDP (Delivered Duty Paid) if the option appears. This helps avoid surprise fees.
  7. Attach all customs forms and keep your tracking number for your records.
  8. Share your tracking number with us so we can watch for your return and process your exchange or store credit as soon as it arrives.
  9. Keep your elbows up 🍁